Account
Upcoming payments
blogstatic Payments are managed by Stripe.
Stripe sends out email notifications for upcoming payments, failed cards, and notifications about expiring cards.
blogstatic sends out email notifications about failed payments and account deletion notices.
Notifications
This is the current mechanism in place for account upgrades, notifications, and cancelations.
Upcoming payments
- 15 days before an upcoming payment, Stripe sends out an email notifying the customer about the upcoming charge.
- The customer can manage their account directly from this Email
Expiring cards
- If Stripe notices that the card on file is expiring, it sends out an email 30 days before the card expiration date with a link to update card details or add a new card
Failed payments
- If a payment fails, Stripe sends out an Email to the customer about the failed payment
- This email contains a link that gives the customer the ability to update their card details
- Stripe will try up to 4 times within a week.
- Again, from the same email, the customer can manage their account and cancel or update their card details.
blogstatic notifications about failed payments
- Once the payment fails, blogstatic will send out an email notifying the customer about their failed payment and that they have to upgrade within a week.
- 7 days after the failed payment, if the blog has not been paid for, the customer is sent out another email notifying them that their blog will be deleted by the next day.
Total notifications for payments (including failed payments)
- 6 emails by Stripe
- 2 emails by blogstatic
Email cadence for failed payments
- 15 days before the payment is due (Stripe)
- On the day of the failed payment (Stripe)
- On the day of the failed payment (blogstatic)
- 4x Emails within a week (by Stripe)
- 7 days after the failed payment (by blogstatic)
Important
On the 7th day after the failed payment, the blog is deleted permanently.
Email templates
Below are email templates sent by Stripe and blogstatic to our customers
